Successful Organizational Development
PIDAS presented at the Customer Care Day in Vienna practice examples and new customer care concept Vienna April 11, 2012, what positive changes can trigger organizations through a sustainable improvement of the customer service, is a central theme at this year’s Customer Care day. The PIDAS Austria GmbH to loads numerous experts to the joint exchange of views in the Spanish riding school on April 24. “The event is under the motto customer service 2.0 of efficient support processes to the one-stop-shop in service-organizations”. By means of practical examples, external speakers explain how they have optimized customer service in their company and thus positively changing the entire organization. Also the new customer care concept 2.0 presents PIDAS.
“The Spanish riding school is just perfectly, because here is one of our core theses lived for generations and proved as a venue: results can be achieved with sophisticated methods, motivated people and good technique tips”, reports like. Reinhard Paul, Managing Director of PIDAS Austria GmbH in itself is very similar to our approach with the customer care concept, which has the optimization of customer experience management to the target, the training and education processes here at the riding school. Also there is about observation, analysis, and the combination of various measures aimed at improving the performance.” For years, PIDAS with the customer care concept on the market is active and has adjusted its approaches in version 2.0 on the recent developments. The concept includes well-founded methods and strategies for successfully and sustainably integrated customer experience management in companies. Frederic Monard, head of consulting at PIDAS, will introduce the concept in Vienna and explains: the concept of customer care 2.0 is a framework for the development of customer-centered, effective, and efficient service organizations in the social customer economy. With this framework, companies can meet intelligent the external and internal challenges and thus customer loyalty and sales performance as well as Significantly increase service efficiency and employee loyalty”.