In accordance with Chiavenato: Environment is the context that involves the organization external (or the system). It is the situation inside of which an organization is inserted. As the organization is an opened system, it keeps transactions and interchange with its environment. This makes with that everything what it external occurs in the surrounding pass to influence internally what occurs in the organization. (CHIAVENATO, 2003, p.512).
With respect to the administrative papers it was observed that all are important for evolution of the studied company, noticed that they are well fluentes inside of the organization, therefore all the employees if relate in respectful way between itself. On the basis of the affirmations of Mintzberg (1939, apud IT HISSES, 2007, p.15): ' ' of an administrator the performance of ten papeis' expects; ' different; papers these that are grouped in categories that contemplate specific situations in the administrative scope (interpersonal papers, informacionais papers and decisoriais papers). In other words, the task of oportunizar situations fits to the administrator that favor the relationship and the interaction with other people, the exchange and the processing of information and the taking of decision. Hierarchic levels and managemental abilities 4 FIGURE Source: Adapted of It hisses (2007) In the studied company the conceptual abilities are exerted in the distance, that is, the strategical or institucional level defines strategies, goals and objectives from the matrix and repass they for all the branch offices. The average administration or intermediate level has responsibility to implant and to co-ordinate the politics defined for the strategical level. Responsible for the execution of the tasks, the operational one, guided for the superior levels (Strategical and Tactical) and using specific techniques of its function, it produces goods and services following the standard of quality of the company, looking for to exceed the expectations of its customers. However the ability human being predominates in all the hierarchic levels of the organization, has seen the dexterity of the man to reign in any activity that it needs to carry through in day-by-day.